Stay & Play Coming Your Way
Join the team at Aloft Singapore Novena by Marriott International!
JOB PURPOSE:
Assisting Front Office Manager & Assistant Front Office Manager to supervise, train and inspect the performance of Front Office supervisors & associates. Ensuring that all procedures are completed to the hotel's desirable quality and standards. Assist where necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office supervisors to ensure effective cost management. Identify and develop potential Front Office supervisors & associates.
PRINCIPLE ACCOUNTABILITIES:
- Maximization of Rooms revenue by encouraging upselling.
- Handle guests’ challenges or incidents occurring in the hotel when necessary and record all incidents into DM log for management’s attention or follow-up.
- Directs and controls all duty Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met.
- Reviewing guest feedbacks (ensure their challenges are resolved) & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Front Office Team
- Manage FO associates' performances, training needs, motivation, development, disciplinary matters etc
- Prepare and analyze related monthly Front Office reports (include daily cashiering & master accounts) prepared by Front Office Executive to ensure accuracy and justify with solid facts
- Be thoroughly familiar with the Marriott Bonvoy Loyalty programme
ABILITIES / KEY COMPETENCIES / SKILLS:
- At least 3 Year(s) of working experience in the related field is required for this position.
- Fluent in Front Office operation (Front Desk, Bell Desk, PABX, Business Center), HOTSOS, Call Accounting System
- Good command of English (oral & written), preferably know other languages.
- Microsoft Office, Opera-Fidelio, HOTSOS, Call Accounting System
- Pleasant personality, leadership, problem solver, team player, integrity.
