Job Description:
- Assist in verification of customers appointments booked through our e-Appointment System
- Enquire customers’ intent on branch visit for those without any appointments
- Guide and support customers on retrieving required documents (e.g.: CPF Statements, IRAS Property Tax Statements) from other Government agencies via the e-Service Kiosk
- Issue Q-ticket to customers and perform simple troubleshooting on the Queue System and topping up of Queue ticket rolls
- Handle general enquiries on housing and car park matters
- Guide and support customers using our e-Services Kiosk / AXS Self-Help Kiosk / Cash Payment Kiosk
- Ensure that the e-Services Kiosks / AXS Self-Help Kiosk / Cash Payment Kiosk are in working order and to alert supervisors if there were any breakdown or technical issues
- Assist walk-in customers with complex enquiries to make appointments, reschedule appointments, submit enquiry via e-feedback form, wherever necessary
- Assist to measure customer’s vehicles dimensions for Season Parking declaration
- Ad-hoc duties as assigned by supervisors
Job Requirement:
Prior experience in customer service will be helpful
Working Hours:
Mondays to Fridays: 8.00am to 5.00pm
Location: Bukit Merah Branch
Remuneration: $14 per hour
