Job Overview:
Maintain IT systems and networks. Perform technical and administrative tasks to ensure functionality and efficiency of IT Systems (On Premise and On Cloud - Applications and Portals).
Responsibilities:
- End User Computing Support
- Provide Level 1 & 2 triage of issues and incidents through Zendesk Helpdesk System, phone, email, or on-site detection
- Escalation of issues and incidents after triage to respective Third-Party vendors and stakeholders
- Monitoring and following up of Zendesk Tickets while meeting SLA
- Respond in a professional and timely manner to service queries, issues, and requests
- Responsible for IT onboarding and offboarding of issued devices (laptops / desktop / iPad / MacBook / etc), including setup, installation, upgrade, and troubleshooting
- Responsible for Users Account Administration for Active Directory, Email, Systems, Applications, Portals, etc
- Conduct IT onboarding and offboarding briefing for new staff
- Management of IT inventories (including processing for the disposal of IT assets)
- Assist in ensuring all IT SOP, policies and documentation are adhered to, and highlight if any need to be updated
- Added advantage if able to support in data cloning, changing of hardware spare parts for end user computing needs/requests
Other Responsibilities
- Perform IT Support during events when assigned for deployment
- Perform procurement of IT-related equipment
- Provide support to IT Department for IT Audit
- Any other tasks as assigned
Requirements:
- Diploma, Nitec/Higher Nitec in Information Technology, Computer Engineering or equivalent work experience in IT-related fields
- Minimum 2 years of related experience in an IT Support / Helpdesk / Network / System / Administrator role. Added advantage if have prior experience in Network Administration, and/or System Administration, and/or Cloud Server Administration
- Willing to work shifts – including PH and weekends
- Excellent technical support skills with good knowledge of hardware and software
- Knowledge on IT infrastructure setup
- Good initiative and problem-solving skills
- Ability to provide Helpdesk level support through Zendesk Ticket System, phone, email and on-site
- Service oriented and ability to work well with people
- Independent, able to work with minimum supervision
- Positive working attitude, self-motivated & proactive
- Ethical minded, professional & responsible
- Meticulous and patient in handling users’ requirements
- Ability to communicate well with all levels of staff and IT vendors
