Responsibilities:
Ø Proficient knowledge of deployment of Software’s, OS and security Bulletins using the deployment tools like SCCM and Marimba. Using the application to best of its potentials to reduce the intraday work load
Ø Providing day-to-day high end technical troubleshooting for in-house Singapore exchange employees. Providing 2ndLevel support to Service Desk on any escalations.
Ø Working on outlook, Lotus Notes, VPN configuration, RDP issues and windows based error doing RCA and fixing issues within defined SLA period of the tickets.
Ø Creating technical documents/SOPs for IT helpdesk and providing regular training to the teams to make them aware of any new updates.
Ø Handling VVIP calls for new system setup/general troubleshooting and coordinating directly with high profile members and fixing their issues.
Ø Maintaining the asset list of all system inventories and ensuring all systems are up-to-date with all security patches, windows update and new application installation.
Essential Requirements (Skills Requirements)
· MCA, BSc (IT)
· Years of Experience : 17 years of experience
GOOD TO HAVE
· Understanding of Deployment of Security patch and Asset management
· Skill to troubleshoot developer tools related issues like Node, Python, VSCode, etc
Technical / Professional Skills
· Windows9X, windows XP/2000 Windows NT Server, Windows Vista/7/10.
· MS Outlook & Exchange Configuration on client system.
· RDP, Terminal Services, HP Thin client Configuration & Outlook, Network Printers, Mcafee EPO, Desktop Security and Virus Removal & Optimization, Patching tools like SCCM and Marimba.
· ITSM Remedy, Service Now, BMC event management (BEM), CRM8.
· Portal like BizPortal for management of corporate devices.
Non-Technical / Soft Skills
· Result Oriented, Superior Analytical Skills, Consistent Performer in achieving set objectives.
· Global Team Player, working across Cultures and Time zones.
· Assessment for Security patches.
· Provide daily, weekly, and monthly Asset management, Software deployment and Security Patch management reports to the higher management
· Provide timely feedback to management regarding issues affecting quality of service to the client
· Manage and monitors performance of service line metrics
· Managing over all delivery of the services according to the contract.
