- Monitor enterprise IT networks, server systems and commercial clouds.
- Single point of contact with customers/users, resolver groups, third party service providers and other departments
- Answer hotline calls and respond to e-mails within agreed timescales
- Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
- Maintain documentation and comprehensive records of issues and problems
Requirements:
- Diploma/Higher NITEC in Information Technology/Computer Sciences/Electrical/Electronics/ Telecommunication
- Candidates should have at least 1 year of relevant working experience in IT support roles.
- Strong teamwork and communication skills
- Excellent customer service skills
- Prior experience in Network Operations Centre (NOC) environment preferred
Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg
Tempserv Pte Ltd
License No: 06C3745
Attention: Wee Wan Qi / EA Personnel No: R22109446
