What you will be working on
WSQ Full Qualification Evaluation & Stakeholder Engagement
• Evaluate WSQ full qualification applications against established criteria and prepare submissions for approval
• Liaise with internal and external stakeholders to clarify details and requirements of WSQ FQ applications
• Competency: Policy Analysis & Stakeholder Management
Process Monitoring & Customer Relationship Management
• Track and report on the WSQ FQ approval process, ensuring timely updates and progress tracking
• Address customer relationship management cases promptly, managing enquiries and appeals with a customer-centric approach
• Competency: Process Management & Customer Service Excellence
Policy Implementation Support
• Participate in meetings with internal and external stakeholders for projects concerning policy to implementation
• Draft change and service requests for the Training Grants System (TGS) to reflect policy updates
• Participate in User Acceptance Testing for skills insertion exercises and system changes
• Support skills updating process, including uploading of skills in TGS
• Competency: Systems Analysis & Project Support
Knowledge Management & Event Coordination
• Oversee knowledge management for change initiatives within the division
• Plan and organise divisional training events, ensuring effective knowledge transfer and skill development.
• Competency: Knowledge Management & Event Planning
Procurement & Administrative Oversight
• Manage procurement activities and handle administrative tasks with precision and efficiency
• Competency: Procurement & Administrative Management
What we are looking for
• Tertiary qualifications in a relevant field
• Minimum of 3 years of administrative experience, preferably with casework and IT/data project support such as UATs and Change Requests.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint)
• Ability to collaborate effectively with multiple stakeholders and work as part of a team
• Strong organizational skills with the ability to produce high-quality work under tight deadlines
• Attributes: Customer-centric, collaborative, adaptable, independent, meticulous, caring, positive, and eager to learn.
• Candidates with relevant experience but without the specified qualifications may be considered
