Responsibilities
- Support in daily operations on incident management, problem(s) / issue(s) remediation and service(s) restoration.
- Fulfilling of service request(s) related to network voice and wireless following the Change Management procedure.
- Create and maintain documentations of network configuration, network diagram, mapping, processes, and service records.
- Manage, track and assessment all of principal advisories on patches on vulnerability and firmware upgrades
- Planning and applying of devices security patches and firmware upgrades.
Requirements
- Relevant Diploma or Bachelor’s Degree in Computer Engineering (or equivalent).
- At least 3 years supporting a campus wireless network and IP voice infrastructure.
- At least 3 years of strong experience with in-depth hands-on experience on Cisco Wireless devices and Cisco Voice devices as below:
- Cisco Wireless Controllers
- Aruba Clearpass
- Cisco DNAC
- Cisco ISE
- Cisco CMX
- Cisco Expressway Core and Edge for Jabber, Cisco Auto Attendant, Call Manager
- Cisco Voice Gateway
- CCNP Wireless and/or CCNP Collaboration or equivalent will be an added advantage.
