The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Respond to guest requests and inquiries promptly, providing exceptional customer service.
- Attend to a wide range of guest requests, including but not limited to extra beds, baby cribs, towels, and bathroom and bedroom amenities.
- Assist the housekeeping team by providing support as required. This may involve tasks such as moving beds and furniture, delivering non-feather bedding, or assisting with hanging curtains.
- Handle guest laundry pick-up and delivery requests efficiently.
- Perform housekeeping duties, including cleaning guestrooms, bathrooms, and public areas.
- Change bed linens, replace towels, and replenish guest amenities.
- Vacuum, sweep, mop, and dust assigned areas.
- Ensure proper recording of daily guest loan items list and runner job list.
- Manage the inventory of linen room, ensure proper stock levels, and organize regular inventory checks to maintain adequate supplies.
- Prepare stock with necessary cleaning supplies to top up trolley.
- Ensure the cleanliness and organization of all areas, maintaining a tidy and sanitary environment.
- Report to Superior when stocks reach minimum and defects for ordering purposes.
- Record all maintenance and cleaning into daily checklist accordingly and accurately.
- Utilize the internal system to receive and complete tasks, ensuring accuracy and timely completion.
- To attend any meetings requested or training courses where necessary.
- To perform any other duties that may be assigned by the Management.
