Responsibilities
- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department’s budget
- Handles customer issues and complaints
- Schedule regular maintenance and cleaning of facilities
- Meet regularly with upper management to stay informed on company issues
- Oversee security of the facility
Requirements
- Minimum 1 year experience in a hospitality field
- Singaporean/PR preferred
- Able to work on weekends and public holidays
- Ability to write and communicate in fluent English
- Ability to use organisation's current computer system
- Pleasant disposition with good interpersonal skills
