We need a "Shop Manager" for a leading retail chain known for its diverse range of Designer fashion products. Dedicated to delivering exceptional shopping experiences and are looking for a motivated and experienced Shop Manager to lead the store team and drive sales success.
Job Summary:
The Shop Manager will be responsible for overseeing the daily operations of our store, managing a team of sales associates, and ensuring an exceptional customer experience. This role involves strategic planning, operational management, and driving sales performance to achieve store goals.
Key Responsibilities:
- Leadership and Team Management:
- Recruit, train, and develop store staff to ensure a knowledgeable and efficient team.
- Create staff schedules, ensuring optimal coverage and managing shift changes as needed.
- Provide ongoing coaching and feedback to team members to enhance performance and morale.
- Customer Service:
- Ensure the delivery of high-quality customer service, addressing customer inquiries and resolving issues promptly.
- Implement customer service initiatives to improve satisfaction and build brand loyalty.
- Maintain a strong presence on the sales floor to support and engage with customers.
- Sales and Performance:
- Drive sales performance by setting and achieving sales targets and KPIs.
- Analyze sales reports and market trends to identify opportunities for growth and improvement.
- Develop and execute promotional activities and in-store events to attract and retain customers.
- Store Operations:
- Ensure the store is consistently well-organized, clean, and visually appealing in alignment with company standards.
- Manage inventory levels, conduct regular stock checks, and oversee stock replenishment and merchandising.
- Monitor and manage store expenses, including cash handling and financial transactions, ensuring accuracy and accountability.
- Financial Management:
- Prepare and oversee the store’s budget, including managing expenses and maximizing profitability.
- Analyze financial performance and develop strategies to enhance store profitability.
- Compliance and Safety:
- Ensure adherence to company policies, procedures, and legal requirements, including health and safety regulations.
- Conduct regular audits and inspections to ensure compliance with all store protocols and safety standards.
Qualifications:
- Proven experience as a Shop Manager or in a similar retail management role, preferably in apparel or footwear.
- Strong leadership and team management skills with the ability to motivate and guide staff.
- Excellent customer service and communication skills.
- Proficiency in retail management software and MS Office Suite.
- Strong analytical and problem-solving abilities.
- Ability to thrive in a fast-paced retail environment and manage multiple tasks effectively.
- Flexibility to work varied shifts, including weekends and holidays.
Education:
- Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
- Relevant certifications or training in retail management is advantageous.
Benefits:
- Competitive salary with performance-based bonuses.
- Opportunities for career growth and development within the company.
- Employee discounts and benefits.
How to Apply:
Interested candidates should submit their resume and cover letter outlining their qualifications and experience to [email protected]
