Roles & Responsibilities
The Hotel Services Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Hotel Services Executive reports to the Reception Manager and receives coaching, guidance and other duties from the Front Office Manager.
Major responsibilities
- Greet and guide guests promptly to their rooms
- Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
- Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
- Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
- Demonstrate teamwork by cooperating with and assisting colleagues as needed
- Address special guest preferences recorded in guest history profiles
- Stay current with developments and procedures in the hotel by attending daily Front Office briefings
- Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunications, Reservations and Room Service colleagues
- Handle guests incoming and outgoing correspondence, (IM, messages, mail, etc.)
- Communicate clearly with the Accounts Department
- Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
- Provide assistance to guests in the lobby
- Allocate guest rooms according to preference (king or twin bed, specific views, etc.)
- Co-ordinate and facilitate group check in process with Manager (room keys, registrations cards, room allocations according to preferences)
- Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration)
- Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc)
- Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours
- Perform any other reasonable duties as required by the supervisor
Job Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
- Good communication and interpersonal skills
- Enjoys interacting with guests and working in a fast paced environment
- Candidate must be able to work rotationary shifts, weekends and holidays
