APAC Move Add Change (MAC) Lead
Reports to APAC Operations Manager
Essential Duties and Responsibilities
The APAC MAC Lead works as part of a facilities team, their main function will be to coordinate the logistics of people/desks movements within the organisation, with detailed planning and flawless execution whilst also supporting the larger facilities team in its day to day operation, responsible for the following typical activities:
- Work with the Client to manage and plan general desks moves (from individual to medium and large office moves).
- Oversee the MAC teams across APAC, as applicable, to ensure a consistent delivery of services.
- Manage local key stakeholders/EA’s and suppliers.
- Prepare for/attend MAC meetings and compile specific and accurate MAC statistics/reports.
- As required, supervise or perform moves out of hours (evenings or weekends)
- Communicate clearly and professionally with business stakeholders, handle general internal queries, clarify concerns and identify solutions.
- Maintain discretion and confidentiality with regards to all discussed MAC plans and dealings.
- Generate and manage headcount forecasts with extreme accuracy.
- Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
- Demonstrate responsiveness and creativity in finding solutions for service delivery
- Ensure appropriate follow up with customers and updates in SpaceView
- Seek to continuously improve processes, systems and overall client satisfaction
- Handle & resolve MAC related Tasks promptly and accurately, provide timely responses and manage overall traffic.
- Regularly work with external contractors, e.g. cleaning, IT, & engineers
- Resolve problems associated with MAC requests including: permits, cleaning, parking, conference rooms, interior furnishings, fixtures and equipment.
- Liaise with the client during the MAC to proactively action any last-minute requests
- Manage assets – addition/removal/ordering of furniture and special equipment.
- Assign desks for new hires in close liaison with relevant internal Clients.
- Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.
- Work with the internal Task system to support facilities team in closing out tasks to SLA/KPI’s.
- Work as part overall FM team on facilities related tasks
- Ad hoc duties from time to time to support the rest of the facilities team
Skills
- Experience in a hands-on role working within an MAC, events and facilities environment
- Outstanding customer service skills and orientation
- Ability to maintain professionalism at all times under stressful situations
- Ability to multitask and work without direct supervision
- Proficient in MS Office applications, and possess excellent written and verbal communication and people skills
- Ability to read and analyze floor plans/drawings/Space View
- Awareness of EHS
- Previous experience of working in a fast-paced, multi-national environment
Experience
- Minimum of 7 years in related role, in particular within a facilities, MAC and customer environment
- Must be able to demonstrate flexibility in relation to type of works carried out and availability
