About The Company
Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.
The perfect candidate is a dedicated team player who is enthusiastic about the travel and education sectors, and will be instrumental in ensuring the smooth operation of tours. If you are seeking growth and eager to challenge yourself in the expanding travel industry post-pandemic, this opportunity is ideal for you!
Job Responsibilities
- Coordinate pre and post tour work, which include planning of tours, tour logistics, risk management and collection of customer feedback
- Involve in direct tour operations such as being facilitator, host, tech and admin in both physical and virtual tours;
- Assist in ground management by providing support to tour guides and operational staff;
- Represent the company and interact with clients in a professional and presentable manner;
- Assist in product development and development-based projects;
- Monitor, track and report on feedback and online reviews (e.g. Google My Business, TripAdvisor, Facebook);
- Assist in customer service (i.e. handling of tour enquiries and bookings) and lead generation when required; and
- Perform other ad-hoc and admin duties as assigned
Job Requirements
- Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
- Working experience in tourism-related industry is a plus
- Excellent communication skills and computer literacy
- Great coordination skills and attention to detail
- Personable and fluent in English
