We are looking for a dynamic team member to join the Global Head Office team! In this role, you will support the business strategy, global management and network operations executive committee endorsed customer network projects:
- Deliver high standards customer enhanced solutions and service capability.
- Drive network development preparation, UAT and BETA pilot testing of directed projects/programs across operations, customers and facilitate any cross-functional touchpoint needed.
- Act as a primary liaison and facilitator
- Responsible to oversee and drive initiatives from project launch to business deployment for new/enhanced network service capability.
- The role will have a focus on Life Science Healthcare and will be involved in focused area supporting first and last mile enhanced network operational capability for Pharma and other Life Science business opportunities, along with any other Network Operations Customer Project initiatives as directed.
ROLES & RESPONSIBILITIES
- Identify, champion, develop and coordinate network customer projects and programs
- Scope may include Customer Global Network Operations initiatives which will enable/enhance service offering/capability for our customers, drive operational efficiency and operational cost improvement ensuring that quality, performance meets customer and network business expectations.
- “Think out of the box” to provide alternative but compliant solutions for identified First and Last mile new /enhanced capabilities within Ground operations.
- Manage agreed global customer network projects (and teams directly where agreed) together with virtual regional and country Customer Operations Group, cross-functional stakeholders as applicable.
- Ensure all project stakeholder management, project process as per Global Standard Operating Platform (SOP) Express, Global SOP and other internal process such as investment approval board/functional approval steering groups.
- Lead Project Manager to manage approved project budget and change requests as required for funds.
- Ensure executive, steering board communications.
- Lead Customer Operations Group projects and initiatives within their immediate team
- Coordinate regions and country Operations management and commercial teams to take necessary actions for customer projects.
Requirements
- Degree in Logistics, Business management, Economics, Technology/User Experience design or equivalent industry experience in a related field.
- Prince or equivalent Project Management certification.
- Minimum 8 years of relevant regional / global working experience, preferably at management levels in network operations/ general management, demonstrating kills and knowledge in the following areas:
a) Network Operations
- Ground operations network front line Supervisor/ management experience.
- Strong understanding of operational process, procedures
- Vendor management, including the Procurement processes
b) Project Management
- Proven experience in Agile project methodologies.
- Proven experience in small, medium or large-scale project / program planning / management experience.
- Identify, develop, and manage Customer Network operational project initiatives.
c) Information/Technology:
- Understanding and experience of Global Network operations eGap systems, services.
- Digitalization exposure: Training/knowledge/projects.
- Ability to communicate (both written and presentation) at all levels of the organisation, external parties, customers, stakeholders, steerboard.
- Technical skillsets in the following would be beneficial:
- Proficient with Data Visualization tools (eg. Power BI, Data Factory);
-Develop functional data visualizations / dashboards;
- MS Office - intermediate/advanced
d) Customer-centricity in line with business priorities
e) Planning & Organizing:
- Attend to customer requirements within project scope, solution and endorsements, set goals and objectives.
- Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and use efficient work methods and tools.
- Work closely with stakeholders to understand requirements and propose solutions.
f) Analysis:
- Analyses written and numerical/statistical information accurately.
- Considers relevant information before drawing conclusions.
- Assesses feasibility, identifies patterns and trends in data. Makes rational decisions and recommendations.
- Proactively seek opportunities for continous improvement
