Roles & Responsibilities
As a Solution Expert, you will play a key role in supporting Electronic Shipping Solution projects for our Global eCommerce business. This role will involve focusing on a specific platform or product, or across multiple platforms, with an emphasis on supporting the development and roll out of products within a certain region(s).
- Contribute to the creation and deployment of global customer-facing applications across all sites/languages in your scope of responsibility, including across multiple platforms and systems.
- Identify customer needs and requirements to support the development of specifications for improved functionality enhancements or new product features across various ESS platforms.
- Engage with internal stakeholders such as Marketing & Sales, Product & Pricing, OPS, CS to understand and translate commercial objectives into projects for ongoing Product Development.
- Support development of business solutions from concept to deployment through the product lifecycle, across multiple products and projects as needed.
- Ensure that requirements and specifications reflect country and customer needs.
- Support development of product roadmaps and contribute to the planning for product releases.
- Support development of documentation and training material, support processes, etc.
- Monitor critical success factors for the product and define support SLA business criteria.
- Contribute to ensuring programs and projects related to the product under responsibility are delivered to agreed time, cost, quality, and meet governance standards.
- Utilize analytics tools (e.g., Google Analytics, Adobe Analytics) to monitor application performance and user behavior. Generate reports and provide insights to drive continuous improvement and inform decision-making.
Requirements
- A self-motivated team player
- Preferably degree qualifications in Digital Marketing, Marketing/Advertising, Business Administration or Computer Science, or related field.
- Preferably 5 years’ experience developing customer facing technology/eCommerce solution in express logistic industry
- Experience in project management, and stakeholder management.
- Experience in high-volume, mission critical customer-facing technology/eCommerce solutions
- Familiarity with transportation software solutions in design collaboration, planning, and company-to-company collaboration.
- Strong understanding of electronic shipping solutions and global eCommerce platforms.
- Possess demonstrated leadership skills with ability to drive and manage key stakeholders.
- Keen attention to details, excellent organizational skills, and the ability to manage multiple projects simultaneously.
- Strong analytical skills and experience in using analytics tools like Google Analytics, Adobe Analytics.
