We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you to join us on this exciting journey!
You will be responsible for:
· all customer enquiries, sales, post-sale customer service and on-going customer relationship management.
· delivering an excellent level of customer service to maximize sales, customer satisfaction and retention.
· developing relationships with customers to maximize sales potential and ensure total customer satisfaction.
Your day to day activities:
· Ensure daily and monthly KPIs are met and exceeded.
· Be the key contact point for all customers. Deliver fantastic service and sell to new and existing customers using the phone as your main communication tool.
· Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests.
· Perform outbound follow-up calls to customers to help strengthen relationships and cross-sell, upsell our products and services.
Job Requirements:
· Advantage if you possess BCP and PGI certification. Successful candidates without the required insurance certifications will be trained to undertake the examination.
· Strong PC skills required to handle an array of fast pace tasks.
· Good communication skills, energetic and sales oriented.
