This position requires technical skills and the ability to understand, document, configure, administer, troubleshoot, and resolve issues in Endpoints/Servers environments. Successful candidates must have:
- Strong sense of accountability and ownership, with a track record of delivering results.
- Strong interpersonal and communication skills, both verbal and written, with an aptitude towards client service.
- Track record of being a self-starter and strong independent contributor.
- The ability to share gained knowledge with the team.
- Experience working in regulated environments is preferable.
Responsibilities:
- Manage and maintain mission-critical system infrastructure (hardware and software).
- Install, configure, and manage compute, storage, and networking infrastructure of Linux/Windows servers.
- Install, configure, and managed/BYOD endpoint devices (MDM/MAM).
- Monitoring systems in the existing network to ensure there are no productivity setbacks.
- Responsible for day-to-day sustainment and configuration of the system, software installations and updates, system patches, account maintenance and training users.
- Troubleshooting and resolving all technical issues when they arise.
- Anticipating potential issues or bottlenecks and identifying possible solutions.
- Communicating effectively with IT support staff to ensure the setup process runs smoothly.
- Manage IT procurement and coordinate with the vendor for renewal of licenses/hardware.
- Manage the RMA process and coordinate support escalations for City Energy and third-party hardware and software.
- Fully document processes, procedures, and all work performed.
- Occasionally need to schedule maintenance after office hour.
- Identify areas for improvement.
Requirements:
- Minimum of 5 years of experience as a Level 2 support engineer.
- Experience in M365 administrator role is a must.
- Proven track record of installing, configuring, tuning and troubleshooting Windows based systems and Unix-based system (a plus).
- Practical knowledge of the administration of Windows 11 technologies, including job scheduling, Ethernet networking, DLP, security, patch management (Intune) and group policy.
- Good understanding of M365, Windows devices, NGFW, networking, DNS, SAAS, IAAS, Azure, Cloud security and AWS.
- Ability to communicate clearly and effectively with team members and clients.
- Added advantage with ITIL Certification.
- Added advantage with M365 Administrator Certification; Azure/AWS administrator is a plus.
The successful candidate will be based at 26 Senoko Avenue. Company shuttle bus pick-up/drop-off point at Sembawang MRT station.
Remuneration will commensurate with work experience and qualifications. Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.
We thank you for your interest in the above position and regret that only short-listed candidates will be notified.
