Job Role
Deliver administrative and logistical support to the Peritoneal Dialysis (PD) nursing team in accordance with established policies and procedures, and provide support to the Nursing Admin Team with various administrative tasks
Main Responsibilities
PD Operational Support – Home Support Programme and Clinic
- Liaise with both internal and external stakeholders on operational issues, such as hospital visits and collaborations for PD patient training.
- Manage the administrative process related to the PD programme, including creating and approving new referrals, and coordinating the dropout and transfer of patient treatment modalities.
- Visit patients undergoing training at PHIs to advocate for them and promote programme uptake by going through the NPD service scope with patients, and updating Renal Coordinators and the PD team on the outcomes of the visits.
- Perform monthly Home Visit (HV) reconciliation by checking and verifying all patient HV attendance records.
- Record and maintain detailed records of patient movements and status changes.
- Liaise with PHI Renal Coordinators for the submission of monthly reports, including Risk Assessment Reports and Home Support Assessment Reports.
- Manage stock inventory, including medical items, PPE, and stationery, ensuring adequate supplies are maintained.
- Track and manage assets related to the PD programme.
- Report and monitor MMS (Medical Management System) faults, ensuring timely resolution and follow-up.
- Ensure the proper maintenance and operation of PD clinics, including regular checks and addressing any issues promptly.
Administrative Support to PD Nursing Team
- Accurately and timely update staff training records and details, BCP Emergency Evacuation files, consignment notes, biohazard details, call tree information and any other required information by Nursing Services, Human Resources and other departments.
- Maintain updated records of staff photos, biodata, nursing licenses and certificates in the system.
- Perform various additional administrative duties, including:Management of patient non-clinical data.
Updating and filing BCP-related information.
Coordinating the testing of urine and blood with external vendors.
Issuing and managing welfare support for patients and staff.
Maintaining staff training records.
Managing staff uniforms.
Updating nursing licenses in the NKF central depository.
Standardizing DC files.
Dispatching items and documents weekly.
Managing staff Cabcharge top-ups and transport mileage claims.
Monitoring and renewing expiring BCLS/AED certifications for staff.
Arranging and following up on patient appointments.
Contacting patients for arrears reminders.
Billing and mailing patient invoices.
Consolidating and uploading reports for staff Cabcharge and transport movements, ensuring the ADON/PD in-charge can refer to these for funds top-up and mileage claims every first week of the month.
Any other duties assigned by PD nurse in charge/supervisor.
General Admin Support
- Participate in improvement projects and initiatives
- Undertake general administrative tasks as assigned from time to time
Other Responsibilities
- Participate in foundation and/or DC activities and functions
- Any other duties assigned by supervisor
Qualification
Min GCE ‘O’ / ‘N’ Levels
Experience
- General office skills
- Experience in healthcare environment will be an asset
Soft Skills
- Ability to manage multiple tasks, prioritise effectively and maintain orderly records
- Excellent communications and interpersonal skills
- Capability to handle various tasks within tight deadlines
- Able to work independently and work in a team
- Proficient in Microsoft Office applications
- Ability to speak local dialects preferred
Reporting Venue: NKF HQ
