Job Responsibilities:
- Handle the processing of policy alterations of Life policies, comprising of policy benefits, reinstatements, review and other policy admin transactions,
- Handle premium payment and receipting function, including managing of suspense account,
- Provide support in handing enquires/appeals and managing feedbacks from touchpoints, including policyholders and financial representatives;
- Liaise with internal stakeholders such as new business, customer care, finance, IT distribution representative and policyholders;
- To provide requirements and perform User Acceptance Testing (UAT) for system enhancements, process improvement and defects when required;
- To collate statistics for management reporting
- Assist with ad-hoc initiatives/projects as assigned by the Section Head
Requirements
- Bachelor’s Degree/ Diploma;
- Preferably 3-5 years’ experience in Policy Servicing operations
- Ability to process transactions with accuracy and deliver within service standards
- Good time management skills, able to prioritise work to ensure efficiency
- Possess good interpersonal skills and is customer-oriented
- Keen to learn with positive work attitude
- Good knowledge of MS Office applications
To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:
Expected Salary:
Notice Required:
Reason for Leaving:
Only shortlisted candidates will be notified.
Jackie Ng May Ying (R1104602)
Recruit Express Pte Ltd
EA No: 99C4599
