The Operations Performance Manager, Last Mile will play a critical and strategic role to improve performance of the last-mile operations, covering key areas like driver, station, and cost management projects. The incumbent is to lead a performance management team to cascade last-mile strategies into key priorities and initiatives.
The goal is to drive strategic and operational excellence using data analytics, local insights, and structured problem solving at a country and network level.
Responsibilities
- Lead the integration and optimization planning of driver, station, and sort to meet target SLA - matching strategy with priority shipper needs
- Provide monthly/weekly performance reporting by working closely with the Head of Last Mile on clear problem solving analysis and decision recommendations
- Address systemic operations issue across driver, station, and sort with local insights & data analytics
- Develop new channel and initiative to increase driver hiring and onboarding pipeline to achieve monthly active driver exceeding BAU and peak demand
- Develop and implement driver engagement program to improve driver satisfaction and motivation
- Improve driver productivity to meet target service level and cost aligned with driver incentive scheme
- Lead the station operation planning logic and executions to meet Last Mile productivity, capacity, and service levels
- Build and maintain close coordination with area team to identify and resolve daily operational gaps
- Identify key levers of the last-mile operations costs to recommend new initiative and changes in delivery service type and/or pricing rates
Requirements
- 6-8 years experience working in a strategy & operations planning role with leadership and managerial responsibilities
- Project management experience to manage project deliverables, resource allocation, and key milestones on time/budget to meet business objectives
- Strong analytical and critical thinking skills
- Strong written and verbal communication
- Stakeholder management and influencing skills
- Organization and learning agility; thirst for new knowledge and learning new skills
- Willingness & adaptability to operate in a dynamic environment
