Responsibilities:
- Develop, review, update and evaluate the effectiveness of the policies and procedures of the Institute’s Quality Management System and ensure compliance to requirements of ISO 9001, ERF, and EduTrust GD4 and relevant regulations.
- Support in the preparation and review of supporting documents for submission to SSG GoBusiness Licensing System and communication with CPE.
- Consolidate, review and contributes information and analysis to identify trends and process gaps from feedbacks and survey results to engage the process owners for effective closure and improving customer service.
- Preparing, planning, and perform internal quality audits and consolidate the corrective/ preventive actions taken and follow up with the evaluation of its effectiveness.
- Arrange, coordinate, and conduct sub-committee meetings and keep records of meeting minutes.
- Conduct verification checks on records to ensure compliance for agent qualification and vendor management.
- Support overseas campus’ Quality Management System to ensure Academic Quality and Standards are periodically reviewed and updated.
- Develop and conduct Quality training as and when required.
- Provide general administrative support to the team and any other ad-hoc duties as assigned.
- Able to travel overseas occasionally as and when required.
Requirements:
- Minimum a Degree in any disciplines.
- At least 5 years of experience in Quality Assurance’s job scope.
- Possess good organisation and coordination skills, excellent interpersonal and communication skills in handling internal and external customers.
- Working knowledge of Microsoft Office, e.g. Word, Excel, and PowerPoint.
- Prior working experience in private education will be an added advantage.
