Responsibilities:
- Manages technology incidents impacting group businesses
- Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with standards on Incident and Problem Management functions
- End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
- Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.
- Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
- Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation
- Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards
Requirements:
- Diploma / Bachelor’s degree in Business, Computer Science, or related discipline required.
- ITIL certification is a must
- 4 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.
- Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret that only shortlisted candidates will be contacted.
EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.“
