Responsibilities
- Essential Functions and Responsibilities of the Job
- Demonstrates core values of respect, justice, compassion, stewardship, and excellence to customers, employees, and visitors; and provides quality service in the performance of work assignments and duties.
- Assists with development and maintenance of appropriate and necessary departmental policies, procedures, objectives, and activities. Provides consultation to facility specific policies to facilitate risk mitigation and patient safety.
- To manage medico-legal cases and clinical complaints in an effective manner and ensure amicable resolution for the organisation.
- Provides investigative support for activities regarding actual liability (not including Workers' Compensation) relative to patients, employees, physicians, and visitors.
- Provides investigative and other support for event analysis (Root Cause Analysis, Intense Analysis, Failure Mode Effect Analysis) and support of Lean process improvement activities.
- Leads and facilitates facility-wide communication of lessons learned and improvements from event analysis
- To manage the claims process and coordinate the renewal and administration of medical malpractise coverage for the organisation.
- Independently oversees review and analysis of submissions and prepares quarterly summaries of data for Leadership and committee support. Formalize dashboard data.
- Follow MOH policies, procedures and directives
- To work with risks and process owners across departments and ensure medico-legal and clinical risks are prioritised, mitigated, monitored, managed and escalated in a timely manner.
- Interact in a positive and constructive manner
- Independently organizes daily priorities and able to address multiple issues simultaneously
- To execute and support the implementation of clinical risk management plans and framework for the organisation.
JOB REQUIREMENTS
- Min Bachelor degree from a recognised university.
- At least 2 years of relevant experience in the management of medico-legal cases and clinical complaints.
- Relevant experience in risk management, preferably in healthcare or similar industry.
- Good planning and organisational skills
- Strong ability to analyse and process data or information
- Strong interpersonal and communication skills
- Meticulous, proactive and independent
- Good team player
- Proficient in MS Office applications
If you are interested in the position, do kindly drop your most updated resume to [email protected]
Thank You.
Leon Leong De Cong
R1551708
EA License: 99C4599
Recruit Express Pte Ltd
