Job Description:
- Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners
- Manage processes and data to meet the quality service and customer satisfaction standards.
- Collate, analyze and maintain data records for service standards tracking, dashboard reporting, audit and governance'
- Manage IT assets including storage and accounting of laptops
- Coordinate with partners for stock take, maintenance and top up of centralized asset pool
- Manage IT hardware tokens such as IT cards including collection, destruction and distribution of cards to users
- Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disenabling, deletion in accordance to prevailing IT and security policies
- Manage IT provisioning and IT induction on new hires first day of work to issue them to necessary and orientate them on the usage based on IT policies
- Support rollout of IT projects/initiatives
- Facilitate authorization of IT configuration changes, account access rights based on prevailing IT security policies
- Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts
- Provide centralisation and related services for the official passports. This includes assisting employees with the withdrawal and return of the passports, safekeep and perform regular stocktake of the passports, as well as tracking of expiry dates.
- Operate the mail despatch services. This includes performing the administration actions required to receive incoming and outgoing mails, as well as ensure safe storage and tracking of the physical mails.
- Drive process improvements and system efficiency enhancements
- Develop methods to input, maintain and extract data from software.
Requirements:
- Diploma in IT / Computer Science/ Engineering or ITE Certificate with relevant IT experience
Other Information:
- Location: Central & West
- Performance Bonus
- 14 Days Annual Leave
- 1 Year Contract (Renewable up to 5+5 years)
- Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.
