Location: Central
Position: Assistant Reservations Manager / Senior Reservations Coordinator (B2B) Job ID: 19175 - CK
Job Description
- Responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning and execution
- Ensure SLA’s are met in line with company expectations
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients if needed
- Ensure Team/Driver Feedback Levels (Negative) are met in line with company expectations (reviewed monthly)
- Track abnormalities in daily completed assignments and other necessary administrative duties
- Implement solutions to execute client events, responsible for all aspects of ongoing event priorities
- Prepare event manifest and necessary documents for manifest schedule.
- Maintaining strong internal and external relationships
- Ensure that all call quality scores average above 95%
- Ensure that all processes are being adhered in order to deliver the highest possible quality standards
- Maintain good relationships with operations colleagues globally
- Dealing with all feedback and reporting findings to Operations Manager
Job Requirement
- Excellent communication skills
- Effective management of Reservations and Control on daily assignments.
- Prompt and responsive in account servicing/customer service online duties.
- Maintain high level of performance from Company Operations team.
- Able to communicate in Japanese to liaise with Japanese speaking counterparts will be a plus but not a must.
- Prior experience in transport industry will be a value-add but not the primary criteria for selection of candidates
- Global exposure is a plus
Interested applicants please send your resume to [email protected] with email subject header "Job Application for [Assistant Reservations Manager / Senior Reservations Coordinator (B2B) Job ID: 19175 - CK ]".
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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Koh Siew Xing
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Pasona Singapore Pte. Ltd.
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