E-commerce Specialist

Position: E-commerce Specialist

Location: Singapore

Job Type: Full-time

Job Description: We are seeking a highly motivated and skilled E-commerce Specialist with proven experience managing and optimizing e-commerce operations on platforms like Shopee and Lazada, as well as managing our own website. The ideal candidate will have a deep understanding of e-commerce strategies, digital marketing, and website management.

Key Responsibilities:

• Platform Management: Manage and optimize our online stores on Shopee and Lazada to increase sales and improve customer experience.
• Website Management: Oversee and maintain our e-commerce website, ensuring it is user-friendly, up-to-date, and optimized for search engines (SEO).
• Product Listings: Create and update product listings, ensuring accurate and appealing descriptions, images, and pricing.
• Inventory Management: Monitor and manage stock levels across all online platforms to prevent stockouts and overstock situations.
• Digital Marketing: Develop and execute digital marketing strategies, including PPC campaigns, social media advertising, and email marketing.
• Data Analysis: Track and analyse key performance metrics to inform strategy and decision-making. Use data to optimize product listings, ad campaigns, and website performance.
• Customer Service: Provide excellent customer service by responding to inquiries, resolving issues, and managing reviews and ratings.
• Collaboration: Work closely with the marketing and sales teams to ensure cohesive branding and messaging across all online channels.

Qualifications:

• Bachelor’s degree in Marketing, Business, E-commerce, or related field.
• Minimum of 3 years of experience managing e-commerce operations on Shopee and Lazada.
• Proven experience in website management, including knowledge of HTML, CSS, and SEO best practices.
• Strong understanding of digital marketing strategies and tools.
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Proficiency in e-commerce software and platforms (e.g., Shopify, WooCommerce).

Preferred Skills:

• Experience with additional e-commerce platforms (e.g., Amazon, Qoo10).
• Knowledge of graphic design tools (e.g., Adobe Photoshop, Illustrator).
• Familiarity with Google Analytics and other web analytics tools.