Business Performance
- Develop outlet budgets and review revenue and expenditure forecasts on a monthly basis.
- Analyze and submit month-end reports, identifying deviations from business plan goals.
- Participate in meetings to review progress towards business plan goals and develop annual business plans related to the outlet.
- Plan, implement, and measure profit enhancement programs in collaboration with the Kitchen and Marketing Departments. Prepare and submit post-promotion reports to the F&B Manager.
- Implement and maintain control measures to ensure food & beverage costs, productivity, labor costs, and operating supply costs align with the budget.
Outlet Operation
- Conduct daily departmental briefings to ensure team members receive all pertinent information.
- Oversee team members to ensure timely and proper completion of tasks according to departmental standards.
- Build relationships with guests, remembering regular patrons’ names and preferences to provide personalized service.
- Address and resolve guests’ complaints and comments tactfully and efficiently.
- Handle all administrative tasks related to cashier/bar operations in accordance with company policies.
- Maintain a department communication logbook and updated notice board.
- Monitor supply levels and ensure no shortages impact operations or guests.
- Ensure outlet and back-of-house cleanliness complies with F&B sanitation and hygiene regulations.
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, and hotel services/features.
- Ensure health, safety, and security procedures are in place.
- Attend all briefings, meetings, and training sessions as assigned by management.
- Perform proper handovers and communication to the next shift.
- Assist other food & beverage outlets during peak times or as required.
Team Management
- Identify and develop team members with potential, conducting performance reviews and monitoring professionalism.
- Develop and maintain training programs for team members, focusing on their development needs and providing new skills.
- Prepare weekly staff schedules considering anticipated business, operating budgets, and service standards.
- Conduct monthly departmental meetings to provide information, obtain feedback, rectify issues, and ensure regular communication.
Main Complexity/Critical Issues in the Job
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
- Responsible and accountable for the outlet’s profitability and revenue generation.
Special Requirement
- Hotel Operations Experience: Experience in day-to-day hotel operations is preferred.
