Commercially & Results Driven
The account manager is responsible of building up and increasing the sales turnover; develops and grow customer’s portfolio.
• Managing customer portfolio to develop sales turnover through increased SKU penetration
• Establishing and developing relationships with customers and prospects by providing support, recommending solutions and new opportunities
• Maintaining a quality level of service by enforcing the standards set by the organization
• Organizing and preparing for regular sales visits with new and existing customers
• Analysis of customers purchasing trends and identification of opportunities
• Responsible of planning and execution of the schedule of specific suppliers during supplier visits
• Achieving forecasting deadlines for specific suppliers
• Maintain professional and technical knowledge by attending training, workshops, establishing personal networks
• Meet and exceed monthly sales targets related to customers and stock management & clearance
• Supporting the team in event organization and execution
Customer Satisfaction:
• Maintain high quality service and high level of customer satisfaction
• Proactively checks products quality/ availability to avoid complaints
• Manage customer complaints and proposes solution; respond and involves management or supplier when necessary
• Communicates and coordinates with sales manager and other members of sales team to meet and exceed customer satisfaction
Knowledge & brand awareness
Has a high level of knowledge in his/ her category and use it in order to:
• Optimize assortment, stock levels, and sales tools/ forecasts and strategy
• Support other members of the commercial team to develop the sales of their category
• Work closely with sales team & suppliers to develop effective sales strategies
• Is aware of supply schedule & stock position on a specific category of products, anticipate issues (shortage, overstock, and short expiry clearance)
• Proposes solution to avoid/ fix stock problem and avoid wastage or product unavailability
• Identify customers need and recommend solutions
• Focus on key accounts retention and growth by ensuring proper contact at all levels of the organization to develop and provide custom made solutions that adds value and solidifies the partnership
• Evaluate customers position in the industry, researching and analyzing sales strategy
• Perform forecasting and stock management on a specific category of products, anticipate issues (shortage, overstock) and proactive in preventing wastage of products
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information
Network & Team spirit
• Collaboration and cooperation between colleagues
• Establish a personal network with the Chef’s/purchasers
• Communicate and share information’s within the team
• Taking initiatives and working actively to solve issues
Market Intelligence
• Has advanced knowledge of market situation, trends, opportunities etc.
• Is proactive in collecting feedback from the field, including customer feedback, competitor activities, new trends, business opportunities. •Coordinate with management and supplier to guarantee
information is circulated.
