Junior Business Analyst (Workflow) - Banking
1-year renewable contract
We are seeking a junior Business Analyst (2-3 years of relevant exp) with expertise in process engineering and workflows to join our team. The successful candidate will play a crucial role in optimizing our banking processes, ensuring efficiency and compliance across our operations.
Key Responsibilities:
- Process Analysis:
- Conduct comprehensive analysis of existing banking processes to identify areas for improvement.
- Map current workflows related to banking operations, customer service, compliance, and risk management.
- Identify bottlenecks, redundancies, and inefficiencies in processes.
- Workflow Design:
- Design and document new workflows to enhance operational efficiency and customer satisfaction.
- Utilize process modeling tools to create visual representations of banking workflows.
- Requirements Gathering:
- Collaborate with stakeholders, including front-line staff, managers, and IT teams, to gather detailed requirements for process improvements.
- Translate banking business needs into clear, actionable requirements.
- Change Management:
- Develop and implement plans for process changes, ensuring minimal disruption to banking operations.
- Train staff and stakeholders on new workflows and processes to ensure smooth transitions.
- Compliance and Risk Management:
- Ensure that all redesigned processes comply with banking regulations and risk management protocols.
- Work closely with compliance and risk management teams to integrate regulatory requirements into workflows.
- Continuous Improvement:
- Monitor the performance of implemented changes and gather feedback from stakeholders.
- Continuously refine and improve processes based on performance metrics, feedback, and changes in banking regulations.
- Documentation and Reporting:
- Maintain comprehensive documentation of banking processes, workflows, and changes.
- Prepare reports on process performance, improvement initiatives, and compliance metrics.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Industrial Engineering, Information Technology, or a related field.
- 1-2 years of experience as a Business Analyst, with a focus on process engineering and workflows in the banking sector.
- Proficiency in process modeling tools such as BPMN, Visio, or similar.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with change management principles and methodologies.
Skills
- Process Modeling
- Requirements Gathering
- Business Requirements
- BPMN
- Data Architecture
- Modeling Tools
- Workflow Design
- Business Analysis
- Visio
- Communication
