We are looking for a passionate Technical Operations Specialist based in Singapore. The ideal candidate is someone who is highly operational efficiency, able to coordinate cross functional and regional teams, with experience working in a fast-paced environment, has worked in a similar role within the technology or social media industry and enterprise technology product experience would be a huge advantage.
Responsibilities
· Monitor and manage daily customer support tickets for prioritization and triage
· Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders
· Provide business summaries for daily hand-over of activities between different regions
· Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations
· Identify commonly reoccurring issues and build runbooks/guides to resolve them
· Potentially raise code fixes or write new technical tests to prevent future issues
· Providing coverage on weekends / holidays (rotation-based)
Experience:
· 2 - 4 years of experience providing operations support in a technical environment
· Ability to write functional code in any modern programming language, ideally in shipped project/website/app
· Understanding of basic HTTP request lifecycles
· Ability to extract and analyze data, familiarity with SQL and data visualization tools is a must
· Ability to translate technical terms for a non-technical audience
· Customer-oriented mindset with demonstrated understanding and empathy
· High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
· Passion and ability to learn technical concepts
· Creative problem solver with excellent troubleshooting skills
· Demonstrated ability to multitask and prioritize in a fast-paced environment
· Comfortable with processes and repetition
· Experience with process improvement projects is desired
· High quality written and spoken English is mandatory
We regret to inform that only shortlisted candidates will be notified / contacted.
For more information you can email Kenneth Kwok in our Singapore office on [email protected] quoting Job Reference Kenneth Kwok 542486.
Job Reference: Kenneth Kwok 542486
EA Registration No: Kwok Yi Zhi Kenneth, R22109533
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
