We are assisting our client, part of a global engineering and technology group, look for a Deputy Department Manager (IIT). He/she serves as a key support to the department manager and responsible for ensuring the effective delivery of IT solutions, infrastructure management, and support services to meet the needs of the company and its customers.
Responsibilities:
- Manage department performing IT and networking related maintenance and projects.
- Responsible and ensure contractual Service Level Agreement satisfy or exceed customer requirements/expectations.
- Manage a team of Service Delivery Managers (SDM) and their Engineers.
- Managing a departmental financial.
- Contribute to Business Proposals to customers.
Requirements:
- Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
- Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
- Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
- Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
- Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
- Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
- Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.
- In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.
