Account Manager
We at Fave are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
The Expectation:
- Proposed Initiatives that will assist the team and individual to achieve the Monthly KPI.
- Be exposed to the full-on experience working in a fast-paced e-commerce environment.
- Learn crucial soft-skills such as communications, critical thinking, collaboration, adaptability, project management, time management and multitasking as well.
- Experience in a work culture that is open and equal, which means you’re able to walk up to anyone in the office for advice, feedback or to share ideas too.
Responsibilities we entrust you with:
- Develop and maintain strong relationships with new and existing merchants
- Serve as the main point of contact for client inquiries and concerns
- Track and analyze client account performance
- Provide regular reports and updates to clients
- Identify opportunities to upsell and cross-sell products or services
- Present additional solutions that add value to the client's business
- Develop and implement account strategies to achieve business goals
- Collaborate with clients to align on objectives and expectations
- Work closely with sales, marketing, and support teams to meet client needs
- Coordinate internal resources to deliver client solutions
- Provide training and resources to help clients maximize their use of products or services
- Keep clients informed about new features and updates
- Monitor and report on key performance indicators (KPIs) related to account management
- Adjust strategies based on KPI performance and business direction
What Matters in this role:
- Good Communication Skills and A Good Team Player
- Result Driven: Self Motivator
- Having a Similar Sales Industry Background will be a Plus Point
- Passionate, collaborative, agile & ambitious
- Have a can-do attitude
- Willing to take up the challenge and get your hands dirty to be able to learn from the specific team that you’re assigned to
- Ready to learn and ready to win
- Comfortable working in a fast-paced environment
Years of experience
- 2 - 3 years of sales experience
What we Value in Our people
- You take the shot: You Decide Fast and You Deliver Right
- You are the CEO of what you do: you show ownership and make things happen
- You own tomorrow: by building solutions for the merchants and doing the right thing
- You sign your work like an artist: You seek to learn and take pride in the work you do
