The Operations Manager plays an integral role in ensuring the smooth and efficient day-to-day operations of iKare. This role reports to the Director of Operations and will be responsible for supporting the organization's mission of providing high-quality care to our clients and the overall operations and growth of the Company.
KEY RESPONSIBILITY
- Involve in planning, developing, implementing, and executing projects and leading initiatives.
- Oversees work processes, policies, directives, and standard operating procedures to ensure high efficiency, service, and quality control standards.
- Handle administrative tasks such as reports, data collection and analysis, and resource management.
- Responsible for ensuring daily operations run smoothly and delivering high-quality service to clients.
- Managing manpower planning, staff-related concerns and handling operational issues.
- Handle customer service and client relations, complaints and related matters.
- Manage recruitment, onboarding, training, mentoring and evaluation of staff.
- Foster positive communication and collaboration among different teams and departments to ensure cohesiveness.
QUALIFICATIONS
- Bachelor’s degree in healthcare administration, Business Administration, or related field.
- Minimum of 5 years of experience in operations management, preferably within the healthcare industry, especially in-home care services.
- Strong leadership and management skills with the ability to motivate and lead a diverse team.
- Ability to work in a team and build relationships with a diverse group of stakeholders at all levels.
- Proven ability to develop and implement operational policies and procedures.
- Strong analytical and problem-solving skills.
- Experience with budgeting and financial management.
- Proficiency in using healthcare management software and technology and knowledge of healthcare regulations and compliance standards will be an advantage.
Interested candidates, please send in your resume with relevant contact details to [email protected] or submit through our application form at https://ikarehome.com/careers/.
