About Us
CardioScan is a health innovation brand that has grown to become a global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in ten countries, including Australia, the US, the UK and across Asia.
We deploy cardiac equipment into the field, collect heart data and provide analysis to our customers through our innovative cloud-based software, Beatbox. What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need.
We are continuing to enhance our clinical team and our business with thought leaders and knowledge specialists that will support our next stage of rapid growth.
It’s an exciting time to join us.
The Opportunity
We are looking to hire a skilled Biomedical support engineer to assist our clients with all biomedcial/device technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.
To ensure success as a technical support engineer, you must have a Biomedical background, good knowledge of IT systems, basic medical device testing process, high-level communication skills, and the ability to work independently. Ultimately, a top-class support engineer provides valuable IT and biomedical assistance and support while maintaining strong customer relations.
Biomedical/Technical Support Engineer Responsibilities:
- Drive Biomedical SOP, support testing and validation.
- Fullfill onsite device troubleshooting and annual preventive maintenance.
- Respond to biomedical/technical support tickets.
- Support customer and troubleshoot onsite or via remote access.
- Willingness to work with hospital BME/MMD on annual testing and validation.
- Familiar with installing of new device hardware, software, and networking systems.
- Diagnosing and troubleshooting medical device, networking, and software issues.
- Proposing simple and effective solutions.
- Providing basic troubleshooting techniques.
- Support internal IT requirements.
- Maintaining good client relations.
- Complete job reports.
Requirements:
- Diploma/degree in Biomedical engineering or computer science certification.
- Some work experience as a Biomedical QA/QC testing technical support engineer.
- Good knowledge of hardware and networking systems.
- Knowledge of remote access systems such as TeamViewer.
- Ability to troubleshoot complex software and hardware issues.
- Good attitude with positive mindset.
- Excellent communication skills.
- Critical thinker.
- Good interpersonal skills.
