Job Responsibilities :
The Store Manager oversees daily sales and operations of their assigned RazerStore; manages retail operational standards, deploy store initiatives, and optimize store performance to consistently achieve the sales targets and maintaining high customer experience levels.
- Responsible for overall store experience, maintain excellent retail standards, and ensure compliance of company procedures & policies.
- Drive RazerStore sales leadership by planning and monitoring sales performance (by BU divisions, individual store, and individual employee). Build and generate weekly, monthly, quarterly regional sales reports.
- Lead RazerStore customer experience by gathering customer feedback and managing customer service recovery. Monitor customer satisfaction data (google reviews, NPS, mystery shopper etc.)
- Oversee an integrated RazerStore inventory model - Influencing in-store inventory (BOH organization, stock replenishment, and inventory control). Coordinate with global retail merchandizing and OM on allocations and delivery timelines.
- Develop an integrated RazerStore learning & development model - Influencing in-store training (FOH excellence, product training, and service training). Coordinate with global retail training on training materials and schedules.
- Partner with global retail operations with managing RazerStore vendors and optimizing UK store OPEX budgets.
- Coordinate seamless executions with the global functions on Visual Merchandising, product promotions, in-store communications, and retail marketing activities.
- Manage RazerStore retail projects (IT, Omnichannel, etc.) and execute in-store implementation: develop new processes, training tools and project communication. Including continuous improvement process for all store systems related initiatives (new and existing).
- Execute store expansion strategies/plans in line with business priorities. Work closely with Head of Retail on new store openings.
- Perform other duties as assigned.
Pre-Requisites :
- 7-9 years in a managerial position in retail industry.
- Strong leadership with ability to lead and motivate a team to meet company target.
- Proven ability to motivate a sales team and drive results through people.
- Knowledge of visual merchandising techniques, High level of attention to detail.
- Must possess a positive, professional, and energetic attitude, a passion for customer service, selling, operational excellence and talent management.
- Ability to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and media.
- Ability to work in fast-paced public environment.
- Excellent oral and written communication skills required.
- Analytical mind and familiar with basic sales data analysis principle.
- High interest in gaming and/or youth lifestyle valued.
- Proficient in Word, Excel, and PowerPoint.
- Public speaking and store event management experience are desirable.
- Excellent organizational and time management skills.
