Purpose of this position:
This position is required to support Versace SEAO Stores’ operations and report directly to Retail Director SEAO
Key responsibilities and duties:
Store operations
- Supervise and ensure the stores’ operations are in accordance with Company SOP, human resources policies and procedures etc.
- Maintain and develop CRM system and customers
- Responsible for staff grooming and related issue
- Responsible for stores’ roster standard and related issue
- Monitor the orders of stores’ non-merchandises materials e.g. uniform, supplies etc.
- Monitor the process of new stores’ opening and existing stores’ renovation, including but not limited to store’s equipment order/delivery, logistic flow of non-merchandises materials, etc.
- Monitor products’ repair procedure and ensure the quality
- Monitor stores’ deposit & credit note
- Provide stores and staffs’ KPI analysis to Retail Director and Store Managers to improve stores’ productivity/per headcount and per square meter
- Monitor budget and expenses of the retail department
- Support retail team request on ad hoc operation issues
Inventory & stock management
- Responsible for the procedure of inventory management e.g. stock transfer procedure / transfer cost / stock-taking
- Check and monitor merchandise delivery status on company system
- Monitor and control the defective and lost merchandise
- Support logistic and internal control team on product labeling issue
Operation Training
- Providing support in training arrangement
- Support training team, responsible for operation training in new staff orientation
Internal communication
- Responsible for conveying the global operation standards and guidelines to local market & monitor stores’ execution
- Support global operation team to organize new system training in local market
Skills, Experience & Qualifications
- University graduate
- At least 5 years’ experience in retail management level
- Strong numerical sense
- Background in both retail and business management is highly preferred
- Strong communication and interpersonal skills
- Good command of written and spoken English
