ING Wholesale Banking in Singapore
We began operating in Singapore in 1987 where we host the regional Asia Pacific headquarters. With over 300 financial experts, we are the largest wholesale banking branch in Asia. ING stands out in the Asia Pacific region because we go a step further for our customers. We look at things from the client’s perspective which allows us to construct tailor-made solutions to fit the needs of every company we serve. This mentality underpins all our client relations and has produced various prestigious awards.
ING Wholesale Banking Asia is looking for a Asia Outsourcing Manager, who will sit in the first line of defence non-financial risk team. This role will support the Asia Service Management Lead on all outsourcing related initiatives & deliverables aligned to the ING global framework, policy, control standard and local regulatory environment aligned to the various WB Asia locations.
This role holder will be a self-starter, proactive team member and a capable decision-maker. The role is an assistant critical escalation point for all Asia Sourcing matters ensuring a strong governance backbone, knowledge of service management and a high-level of risk management principles in their work-ethic.
Key Responsibilities
- Drive and provide subject matter expertise, advisory and support on all sourcing matters related to the Asia Sourcing portfolio;
- Contribute to ensuring a strong alignment with the Global ING Sourcing Policy, Control Standard and Framework for ING Asia, such as the monitoring of sourced arrangements, quality assurance, reporting and coordinating the risk assessment and due diligence processes.
- Provide active oversight to ensure key risk indicators, operational dashboards and reporting are adequately coordinated, communicated and accurate for relevant governance forums and committees to senior management within the Asia region.
- Liaise and partner with global stakeholders to achieve a globally integrated sourcing model and framework and work closely with global and Asia 2LoD, including Compliance, Risk, Legal, IRM and others;
- Take the lead on Sourcing key control testing and evaluating control effectiveness annually.
- Key driver of process improvement initiatives for all sourcing matters;
- Monitor and act upon relevant findings, risk or issues following output from internal or external quality assurances/audit(s).
- Assist business functions in responding to regulatory queries pertaining to sourcing, onsite reviews, and requests for information.
- Challenge functional service managers to ensure their respective outsourcing documentation is complete and adequate monitoring of service provider exists.
- Ensure that all Asia sourced arrangements are appropriately documented in the local and global document repositories and registers and ensure that the entities in this jurisdiction maintain a register in alignment with regulatory requirements.
You will bring
- At least 8+ years of Banking & Finance within the Business PMO/Execution/Implementation/Governance arena, or within Risk/Compliance environment;
- Experience operating within outsourcing and third-party risk management programs, thus having a knowledge of Asia and International outsourcing and third-party regulatory requirements, including the MAS guidelines on outsourcing, HKMA SA-2 Supervisory Policy Manual – Outsourcing. Knowledge of global and EBA outsourcing and third-party regulatory guidelines is also preferred.
- Experience and ability to work in a global/cross-regional environment and effectively communicate, consult and drive change within a global and highly matrixed organization.
- Experience in managing conflicting priorities, overseeing people, processes, and activities with a continuous improvement drive.
- Attention to detail coupled with experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change.
- Must have a positive, hands-on, and proactive approach to work with a track record of effective delivery against tight deadlines and management scrutiny.
- Commercial mindset with an ability to apply regulatory requirements in a practical, collaborative and pragmatic way.
- Strong stakeholder management stills and an ability to develop effective working relationships both internally and externally at all levels.
- An organised, and skilled communicator with strong presentation and interpersonal skills, including an ability to articulate issues, risks, and proposed solutions to various levels of staff and management.
