Summary
The Customer Care and Demand Fulfillment BPA helps to support, develop and/or re-engineer processes under the direction of the Customer Care and Demand Fulfillment Enablement Team. This role requires candidate to scope problems, provide ideas and/or solutions to support a lean working environment within Qorvo’s Order to Cash and Demand Forecasting workstreams. The CCDF BPA also supports critical Master Data (Customer, Pricing, etc.) as well as resolves issues for Inside Sales, Demand Management and CCDF Reporting, either through direct support or trouble-shooting methods. Daily responsibilities vary as this role supports a complex and rapidly changing business environment.
Responsibilities / Accountabilities:
- Considered knowledgeable in various aspects of SAP ERP system to support the OTC Workstream
- Master Data, interfaces, reports, transactions to support Inside Sales, Finance, Credit, etc.
- Considered knowledgeable in various aspects of Demand Forecasting to support the SOP Process flow
- Liaison between Qorvo IT and internal/external customers to support and improve our OTC processes
- Manages projects of varying complexity within the OTC WSCreates detailed Business Requirement Document/User Stories based on internal/external customer request
Creates Test Plans designed to ensure rigor and stability of released processes
Supports and/or coordinates User Acceptance Testing
Provides documentation and/or training materials to support the process
- Presents ideas or findings to Qorvo peers and management, sometimes including external customers
- Trains peers and associates as needed to foster cross-organization learning
- Performs complex data analyses using queries, reports, other forms of data mining tools to understand trends and/or solve problems through root-cause analyses
- Participates or leads cross-functional teams, using lean principles (A3, 8S, etc.) to resolve problems within OTC
- Heavy involvement or leadership of M&A activities, particularly around SAP/ERP integration
Other experience and qualities
- Ability to articulate the ‘big picture’ while often living in the details
- Proven experience or SME* in large-scale ERP systems, preferably SAP.
- Proven knowledge of lean practices, lean certification*
- Excellent interpersonal and communication skills
- Proficient in Microsoft tools (PP, Excel)
- Low code software (Mendix, Appian)
Education:
- Bachelors degree in business or equvalent with at least 5 years of relevant experience
Please apply via our corporate website under the requisition number 7834 at http://www.qorvo.com/careers/ with a copy of your detailed resume.
