Helpling Singapore is the No.1 on-demand app for Home Cleaning and Elderly Care services in Singapore. Known for delivering high-quality services at affordable rates, Helpling Singapore is widely regarded as the category leader in the market. We serve over 15,000 households a month and have teams spread across Singapore, Malaysia, Philippines and Myanmar.
As a General Manager at Helpling Singapore, you will play a pivotal role in shaping the growth and success of our Clean category. You will provide strategic leadership, oversee the entire category P&L, and drive initiatives to grow revenue and local EBITDA.
The ideal candidate should have a proven track record of P&L management, operations management and team leadership in Tier-1 consumer tech companies.
About your tasks:
Leadership
- Define and communicate the category vision and mission, aligning with the company's overall goals.
- Build, lead, and coach a high-performing team to achieve the KPI targets.
- Ensure clear communication of category strategy and action plans to all stakeholders.
- Engage with local regulatory and political stakeholders within the home services ecosystem.
- Foster strategic partnerships and business opportunities to accelerate category growth.
Strategy and Planning:
- Manage the entire category P&L, taking ultimate responsibility for financial performance of the category.
- Develop and execute the category growth strategy to achieve revenue and EBITDA targets (+50% yoy growth respectively).
- Define category positioning, target audience, and ideal customer and partner experience.
Execution:
- Work with the local marketing team to drive new customer acquisition
- Define the team structure required to achieve category growth targets.
- Develop targets, processes, and operating cadences for improvements in customer happiness and partner success
- Collaborate with the Tech and Product teams to address platform and internal workflow needs.
What you need to succeed:
- >3 years of experience in P&L management, operations management and team leadership in a Tier-1 consumer tech company.
- Strong analytical and business acumen, with a track record of driving financial performance in a highly competitive sector.
- Strong work ethic with excellent communication and interpersonal skills.
- Demonstrated experience in building and managing high-performing teams in a cross-cultural environment.
- Business proficiency in English plus an additional Asian language
- Ability to work independently while maintaining strong relations with other offices.
