JOB SUMMARY
Serves as the primary communications liaison for the Greater China region (China, Hong Kong, Taiwan). Responsible for coordinating initiatives that support and foster relations with key stakeholders, including companies, volunteer leaders, members, prospective members, and industry associations. Formulates and implements strategies for membership growth, engagement and retention.
ESSENTIAL FUNCTIONS
· Applies solid relationship management and business development principles for managing alliances with current and prospective companies to grow membership and deepen engagement across the Family of Brands.
· Key liaison to the Volunteer Leadership throughout the region, providing support to the member leaders to deliver localized offerings.
· Proactively identifies and supports efforts to connect with potential members to improve membership engagement.
· Studies and understands the macro and micro-environmental dynamics that impact the region.
· Generates, maintains and presents reports on the region’s activities; measures outcomes for existing and new initiatives.
· Ensures the alignment and customization of membership marketing messages across markets.
· Prepares and deliver presentations (both written and oral) to target audiences.
· Coordinates meetings with members and companies in the region.
· Develops a deep understanding of the financial services industry in the assigned region (practices, products and services).
· Works with the Sr. Director, Global Markets Director to develop recommendations to leaders and other staff that align with the organization’s strategic goals for the region.
· Works in partnership and collaboratively with the staff from the MDRT Headquarters and oversees the satellite office.
· Actively participates and contributes to continuous innovation process aligned with the organizations’ strategic initiatives.
· Serve as a staff liaison to committees and task forces as assigned.
· Works in close collaboration with other internal departments to share knowledge and best practices.
· International travel, as assigned (up to 25%)
KNOWLEDGE/SKILLS
· BA/BS or equivalent degree required.
· Minimum of 5 years’ experience in a membership development and/or relationship/account management position.
· Experience working in the designated region.
· Experience working in a global business environment with diverse audiences, including C-suite level management, VPs, and Managers.
· Demonstrated experience developing and leading the implementation of a market/region-specific marketing strategy with measurable success objectives.
· Excellent interpersonal, oral and written communication skills representing a high degree of accuracy to draft correspondence and interact professionally and effectively in person, on the phone, online, and via email.
· Demonstrated strategic thinking.
· Highly detailed, process oriented individual who thrives in a fast–paced team environment and is readily adaptable to changing market and organizational requirements.
· Strong customer service skills and experience in developing appropriate, creative solutions to customer needs/problems.
PREFERRED COMPETENCIES
· High degree of professionalism, integrity, credibility, expertise, and confidence
· Works well as a collaborator within a team environment
· Operates with a sense of urgency and maintains high quality standards
· Stretches beyond current capabilities and demonstrates a willingness to do so
· Team player
· Proficiency in MS Office Suite for Windows (Word, Excel, PowerPoint and Outlook)
· Fluency in verbal and written English and Mandarin. Cantonese a plus.
