-Address to customers’ feedbacks and complaints promptly
-Adhere to the company’s standards and service levels to increase sales and minimize costs, including food, beverage, supplies, utility and labour costs
-Lead and motivate staffs in achieving sales target and customer’s satisfaction
-Oversee and manage all areas and business of an outlet assigned
-Ensure that all daily sales collection is in order and securely banked in
-Ensure that personnel and payroll related administrative duties are promptly followed up
-Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining area
Ensure consistency and quality of food served to customers
Responsible in recruitment, development, performance appraisal, retention3, and discipline of staff in the outlet. Take appropriate measures in furtherance staff stability and uphold discipline.
Planning staff’s schedule to ensure appropriate staffing based on operational requirements
Conduct orientation and oversee training of new onboarding employees
- Passion in F&B and Service industry
- Able to work long hours including weekends and PH
- At least 1 year experience in related field.
