Project Manager JR39833

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Role: Project Manager

Job Requisition Number:JR39833

Experience: More than 10 years of experience (L4)

Location: Singapore

Job Objectives:

Customer Assisted Channels are part of the Group Technology function and oversee the technology delivery of the customer assisted channels of Retail Bank across the group. Amongst others, this includes the delivery and harmonization of the Retail Operations & contact centers. This delivery involves both platform migrations, new functionalities and the integration with other Group systems for in Singapore, Thailand, Malaysia, Indonesia and Vietnam.

We are looking for an experienced Project Manager to manage the delivery of the technology platform whilst working closely with Group Technology & Operations (GTO) teams to harmonize the solutions for their respective countries.

The GTO Project Manager is responsible for leading teams to deliver multiple projects spanning various Business Units and countries. Delivering Projects & Programmes within stage gate controls and project SDLC guidelines while managing issues, risks, dependencies and project change will be core competencies to the role.

The GTO Project Manager has the authority to run the Programme on a day-to-day basis, verify that the Projects and Programmes produce the required deliverables of quality, within the specified boundaries of time and cost and to achieve the potential benefits defined in the business case.

Key Responsibilities

The GTO Project Manager is responsible for the coordinated management of multiple related Projects. Accountable for delivering a Project or Programme on time, within budget, and within scope. This individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a Project or Programme, from Initiation to Closure. The GTO Project Manager exemplifies the highest level of initiative and leadership skills and acts as a mentor for more junior members of the project.

• Overall Management:
  • Responsible for the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes Business, Contractor, Professional Services (Vendors) resources as well as Operations),
  • Develop and execute the overall project plan and analyze project proposals which impact the schedule and budget variance which in turn contribute to meeting the overall objectives of the Programme.
  • Identify and schedule Programme & Project / Workstream deliverables, milestones and required activities and tasks. Understand interdependencies between Technology, Operations and Business needs
• Stakeholder Management: Work hand in hand with Business Project Managers and Technical Delivery Managers to manage stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment.
• Scope Management: Manage all changes to the agreed scope of work. Review and assess all changes and impact to timeline and ensure all changes are approved by Programme Steering Committee (PSC) or appropriate Governance forum(s), including any Design Authority, Product Committee or similar.
• Project Governance: Prepare Investment Approval requests and manage approval of Programme(s). Organize and facilitate PSC meetings, chair Project Working Group (PWG) meetings, including attendees from all required countries across the Region.
• Risk and Issue Management: Manage the overall Programme risk profile, track risk aging, work-through escalations, change governance and related issues. Implement the risk mitigation plans.
• Process Adherence: Partner with relevant stakeholders in ensuring that the system development methodology (SDLC) is followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.
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• Project Reporting: Measure, monitor and report progress to stakeholders at various levels of organization across the enterprise with the right quality and consistency in content. Implement Project & Programme communication plans and review status reports prepared by Project personnel and modify schedules or plans as required.
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• Pre-project Planning: planning and managing the process with all key stakeholders to identify requirements for new projects and to manage the process up to the delivery of a project investment proposal to the Investment Committee.
• Requirements Analysis & Elicitation: Collaborate with BU Specialists to elicit business requirements, Analyze and define functional and non-functional requirements based on business requirements and transition to System Analysts and ensure a clear and complete understanding of the requirements.
• Solution Definition: Work with Solution Architect and System Analyst to translating business requirements to technical solution
• Testing & Scope Management: Work with test Manager to translate business requirements into test scenarios and validate the product according to the requirements specifications. Assist on operational impact and ensure affected areas embed in operational readiness plan
• QR Management: Work with Boat owner to plan, monitor and manage end to end for the Quarterly Release Change requests

Key Requirements:

• Bachelor’s Degree, with background in Computer Science, or at least 8-10 years’ working experience as equivalent
• Demonstrated 10-15 years’ progressive management experience, including large-scale Project & Programme Management.
• Proven capability of leading teams across sites and geographies.
• Project Management Professional (PMP) / PRINCE II certification is a plus.
• Excellent vendor management skills
• Ability to liaise and communicate effectively with both technical engineers and business users
• A confident and self-aware leader with a high degree of independence
• Direct responsibility of Project / Programme budgets of >$10 million
• Executive-level communication skills with excellent written and verbal communication.
• Ability to multi-task and perform well under pressure
• Strong analytical and problem-solving skills, with attention to details
• High level of drive, integrity, persistence, edge, can-do attitude, pro-activeness and maturity
• Ability to influence, negotiate, lead and work as a team player to deliver
• Experience in Retail Banking Domain, in particular projects involving project sponsors from Operations and Contact Centre

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

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1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

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