Job Summary
Technical Business Analyst / SME will be responsible for bridging the gap between business needs and technical solutions. This role involves understanding business requirements, translating them into technical specifications, and ensuring the successful implementation and integration of technology solutions. The ideal candidate will have a blend of business analysis skills, technical knowledge, and the ability to communicate effectively with both business stakeholders and technical teams
Key Responsibilities:
Requirements Gathering and Analysis
- Work with business stakeholders to gather and document detailed business requirements
- Analyze and translate business requirements into functional and technical specifications
- Identify gaps and opportunities for process improvements
Solution Design and Implementation
- Collaborate with technical teams to design, develop, and implement technology solutions that meet business needs
- Ensure that proposed solutions are aligned with business objectives and requirements
- Conduct feasibility studies and impact analysis for new initiatives
Stakeholder Management
- Serve as a liaison between business stakeholders and technical teams.
- Facilitate communication and collaboration between various departments.
- Manage stakeholder expectations and ensure alignment on project goals and deliverables
System Configuration and Integration
- Configure and customize software applications to meet business and client requirements
- Ensure seamless integration of new systems with existing infrastructure
- Perform system testing and validation to ensure functionality and performance
Documentation and Training
- Create and maintain detailed documentation, including requirements, process flows, and technical specifications.
- Develop training materials and conduct training sessions for end-users.
- Provide ongoing support and troubleshooting for implemented solutions
Project Management
- Assist in the planning and execution of technology projects
- Monitor project progress and ensure timely delivery of milestones
- Identify and mitigate project risks and issues
Required Skills and Qualifications
Academic Qualifications
- Master's or Bachelor's Degree in Business Management
Experience
- Proven experience as a Business Analyst
- Experience in system implementation, configuration, and integration
- Knowledge of service, customer service, hospitality industry-specific business processes, operations and practices
Technical Skills
- Proficient in business analysis tools and techniques
- Strong understanding of software development lifecycle (SDLC)
- Experience with ERP systems, CRM platforms, PMS applications or other enterprise applications
- Basic understanding of system architecture and networks
Soft Skills
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work effectively with cross-functional teams
- Attention to detail and ability to manage multiple tasks simultaneously
Preferred Qualifications
- Experience with Agile and Scrum methodologies
- Strong exposure and hands-on experience in customer service industry or a hospitality background
- Proficient in understanding consumer behaviour and able to drive marketing initiatives
Working Conditions
- Full-time position
- May require occasional travel to various business locations
- Ability to work under tight deadlines and manage multiple priorities
