- Able to execute AWB based on CS instructions and comply to terminal/airline requirement.
- Attend to customers’ enquiries via email wherever necessary.
- Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
- Able to work in team with communication and understanding of workflow.
- Take on additional tasks delegated by Department Supervisor/ Manager.
Requirements
- Required language (s): English to liase with clients
- Knowledge of Export documentation
- 1-2 years of working experience in Freight Forwarding company
- Able to perform given tasks efficiently and meet the deadline given by Supervisor/Manager
- Team worker
- With permit declaration knowledge of Costing and Billing is an added advantage.
- 5.5days per week (routine with team after probation)
