Job Descriptions
Order Management
- Accountable for the end-to-end outbound and post-purchase customer experience for our online market/s.
- Liaise with the retail and customer service teams to ensure a seamless post-purchase customer experience.
Fulfillment and Warehouse Operations
- Delegate work, encourage and provide feedback to the team and be the "go to" person for inbound and outbound operations and quality checks.
- Train, develop and lead a high performing team to:
- Ensure all orders are shipped out accurately.
- Work with our delivery partners to ensure orders are delivered on time.
- Ensure that the outbound team has the necessary supplies and equipment at all times to perform their tasks and duties.
- Together with the store managers, be responsible for ensuring stores are well stocked on time.
- Perform cycle count to ensure inventory is accurate.
- Receive, QC check and putaway incoming shipments in a timely manner.
- Ensure defects are processed in a timely and accurate manner.
- Conduct cycle counts, investigate inaccuracies and provide solutions to improve inventory accuracy and cleanliness.
- Develop and maintain processes to ensure inventory accuracy, inventory movement traceability.
Supply and Inbound Operations
- Coordinate the movement of goods from suppliers with the supply team and freight forwarders, ensuring timely, cost efficient delivery.
- Accountable for receiving shipments accuracy and reporting on any discrepancies.
- Generate reports on defects and QC checks to provide feedback to suppliers.
Vendor Management
- Develop and maintain strong relationships with 3PL and logistics service providers.
- Track and analyze costs associated with logistics and transportation, and provide insights to management for informed decision-making.
- Resolve issues or disruptions in the supply chain promptly and effectively.
Studio General Management
- Oversee restocking of pantry and office supplies
- Assist in ad hoc duties and tasks pertaining to the Studio and Warehouse.
Other Responsibilities
- Lead business operations improvement initiatives. • Assist in projects to support business plans.
Job Requirements
- 5 days work week
- Responsive to provide necessary support to the retail teams during store opening hours (Daily, 11am to 7pm).
- Minimum 3 year experience in relevant functions such as e-commerce operations, supply chain management.
- Minimum 1 year experience in a leadership position in relevant functions.
- Proficient in excel skills
- Prior experience Shopify and project management are preferred.
- Currently in Singapore.
- A go-getter and ready to make an impact
- Able to communicate in English with excellent writing skills.
- Good team player, pleasant personality, positive attitude to learning new skills
