Principal responsibilities
- Using storyboarding, task analysis, user research tasks and other mechanisms to capture and develop user requirements.
- Support and engage with cross functional/business and multi-channel teams with minimum to no direct line responsibility for those individuals.
- Assisting with the creation and design of process flows, journey maps, etc. that can facilitate the understanding of sales customer journey.
- Liaising with relevant business teams, technology teams, digital teams, legal, risk and compliance teams, to document requirements, provide design options and recommendations.
- Identifying opportunities & drive requirement gathering/delivery through approval processing,data automation and workflow automation
- Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria.
- Identify and document scenarios and user acceptance criteria and assist the test manager for the User Acceptance Test completion.
- Assist the business parties with the change management activities to ensure successful project implementation
Requirements
- Bachelor's degree in related field or commensurate practical experience
- Project management certified
- Must have hands-on experience working as business analyst in either data migration projects (for Health/Medical/Life Insurance) and/or experience working on interface requirements in any Health/Medical/Life Insurance PAS implementation.
- Must have knowledge and hands-on experience working on projects related to new business/underwriting, claims and policy servicing with a good understanding of the policy lifecycle & various business processes involved.
- Exceptional interpersonal and influencing skills.
- Adaptability and flexibility to respond quickly to changing priorities.
- Ability to build relationships with stakeholders based on a good understanding of their objectives and the services they require to meet those objectives.
- Ability to think innovatively to find creative solutions, with a proactive approach to problem solving
- Analytical skills and the ability to operate effectively with ambiguous and incomplete data.
- Experience in developing business case, business requirements, and impact assessments
- Awareness of the testing process and experience of performing testing
- Highly developed communication skills, both written and verbal, to explain complex or technical issues.
- Experience of process improvement and lean thinking methodologies
- Proven experience of Agile way of working (e.g., JIRA and Confluence)
Interested candidates may send their resume and cover letter directly to [email protected] ,stating the position as the subject title in the email.
Hibah Bakhtavar |EA License No. 023423 | Personnel Registration No. R21103109
