As an Account Manager/Director, the role is to “hunt” for new opportunities within the assigned territory, that may be currently small or whitespace. This person is to lead the deal strategy including shaping NCS’s value proposition & partnerships within and outside NCC. Leveraging on his/her expertise in technology and unique knowledge in the industry, he/she is a trusted advisor and consultant to the clients.
With close client engagement and interaction, he/she is responsible for leading the Healthcare account tribe to win NCS sales. The role includes account penetration, prospect qualification, follow NCS sales process, work with Bid Management, LOB, sales specialists etc. and closing all sales opportunities in the assigned territory.
What We Seek to Accomplish Together:
- Identify and qualify opportunities, influence client’s mindset through NCS facilities such as Tesseract
- Orchestrate externally and internally to create environment for successful delivery
- Assess high level conceptual design, identify right delivery teams to ensure that what is sold can be delivered at the right and best margin to meet the client’s expectations
- Establish responsive business relationship with client including problem reporting and resolving highly complex service delivery issues when escalated
- Lead and manage the project delivery teams to ensure timely and quality delivery of services to the client in a cost-effective manner
- Identify, assess and resolve complex business problems/issues and propose alternative solutions, gather market intelligence on client’s preferred solutions and competition’s partnerships etc.
- Identify and manage issues and risks and act as an escalation point within the account
- Manage and monitor account and opportunity level business development spend, in support of the client team’s margin
- Manage risk and impact of change requests and assist with service request of variation order negotiation
- Work closely with legal and contract management to get negotiation of T&Cs with the client when we don’t have any existing agreement in place
- Work closely with the Lines of Business on project capability gaps
- Manage sub-contractors and vendor contract escalated matters
- Act as the Solution Lead to ensure solution consistency and be the custodian of architecture along with NCS’s SCOE and LOB’s support and agreement
The ideal profile should have / be:
- Degree in Engineering, Computer Science or a related discipline
- Minimally 10 to 15 years’ experience in IT or ICT Consulting industry with 8 years or more experience focusing on sales/account management in the private sectors
- Prior experience in Healthcare industry in Singapore and the region
- Knowledge of Singapore National Healthcare systems
- Relationship in Healthcare eco-system such as GPs, medical device manufacturers, standards.
- Prior experience in owning individual sales targets – quota carrying role
- Delivered projects relating to Conglomerate/MNC clients is a plus
- Process broad business acumen and deep industry knowledge, and to use this knowledge to develop/enhance client relationships
- Proven track record in assuming overall responsibility and managing multi-million dollars projects in key client industry
- Process ‘hands-on’ knowledge, vast exposure and wealth of experience within vendor and user environment, coupled with a driven and self-motivated personality.
- Experience managing measured productivity-driven operations or teams
- Good communication and written skills
- Understand and ability to apply social style techniques to manage stakeholders
- Client focused with strong organizational and project management skills
- PMP certification is a plus
- Ability to lead multiple teams
