To develop an operational understanding of a Hotel by working in key departments of the Hotel, gaining a level of operational competence to enable further career development.
Primary Responsibilities
- Follow the duties as outlined in the Job Descriptions of specified positions for each placement.
- Attend monthly meetings to monitor progress through the program, as requested by the Hotel Manager and/or Talent & Culture Manager.
- Participate in strategic projects to increase understanding of non-operational departments.
- Drive the program to ensure that optimal learning is achieved.
- Complete department evaluations at the completion of each stage of the training
- Complete all projects given during the Management Trainee program in a timely manner.
Provides a Leading and Consistent Guest Experience
- Constantly obtains guest feedback during operation ensuring guest satisfaction.
- Handles minor complaints and reports to the managers for proper follow up.
- Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.
Management and Leadership
- Be a role model for the Rooms colleagues.
- Proactive, innovative with in depth Room and market knowledge.
- Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
- Provides a high level of Safety and Security for guests and colleagues.
Training, Learning and Development of the Team
- · Completes all components of the Raffles Leadership Development programme.
- · Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
- · Guides the departmental orientation for new hires.
- · Ensures that colleagues are aware of hotel rules and regulations.
- · Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
Other Responsibilities
- Performs any other duties that may be assigned by the manager.
- Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Sustainability program.
- Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
- Degree or Diploma in hospitality or related field.
- Experience in Rooms is an advantage.
Competencies
- Fluent in oral and written English.
- Ability to speak other languages and basic understanding of local languages.
- Strong communicator with presentation and influencing skills.
- Team player with strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels across divisional borders.
- Service oriented with an eye for details and a good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
- Driven and able to work independently with high proactivity in a dynamic environment.
- Analytical with proven organisational skills and attention to details.
- Flexible, able to adapt to different working locations/environments and able to embrace and respond to change effectively.
- Loyalty, high integrity and ability to keep confidentiality
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, and exercises good judgment.
- Self-motivates and shows good initiative in a dynamic environment.
- Possesses good computer and property management system skills.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
