LOTTE Travel Retail Singapore is currently seeking an experienced Operations Manager to join our team. Lotte Duty Free pride ourselves on providing excellent customer service and a wide range of products to travelers from around the globe.
The Operations Manager will be responsible for overseeing the day-to-day operations of our 19 retail stores across the 4 terminals in Changi Airport, ensuring efficient and smooth operations. They will lead and manage a team of Retail Managers and Operations Support teams and other operational staff, working closely with various departments to drive operational excellence and ensure seamless customer experiences.
Responsibilities:
- Oversee and manage the overall operations of retail stores, including inventory management, store layouts, visual merchandising, and customer service
- Develop and implement operational strategies, policies, and procedures to ensure consistent and efficient operations across all stores
- Monitor and analyze store performance and KPIs to identify areas for improvement and implement action plans
- Collaborate with other departments, such as Logistics, HR, Omni Channel and Finance, to align operational strategies and goals
- Lead and motivate the Operations team to achieve targets and objectives
- Develop and review Operations related processes to ensure compliance with company policies, procedures, and regulations
- Manage relationships with internal & external vendors, suppliers, and service providers
- Participate in the development of annual budgets and monitor expenditures to ensure cost efficiency
- Conduct regular store visits to assess store operations and provide guidance to store teams
- Stay updated on industry trends, market conditions, and competitors' activities
- Any other ad-hoc duties as assigned by the management
- Bachelor's degree in Business, Retail, Operations, or a related field
- Minimum 10 years of experience in Management level in retail operations, preferably in the travel retail or FMCG industry
- Proven track record of successfully managing retail operations and driving operational excellence
- Strong leadership and management skills, with the ability to effectively lead and motivate a team
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Detail-oriented with a focus on delivering high-quality results
- Ability to work in a fast-paced and dynamic environment
- Proficient in Microsoft Office Suite
- Flexibility to work on weekends and public holidays, as required
- We offer attractive salary packages that commensurate with relevant work experience
- Annual Leave from 18 days to 20 days
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage
- Performance bonuses subject to company's and individual's performances
