The Sales Admin Executive plays a crucial role in supporting the sales team by managing administrative tasks, processing orders, and maintaining customer accounts. This position ensures the smooth operation of sales processes, enhances customer satisfaction, and contributes to the achievement of sales targets.
Key Responsibilities:
- Order Processing: Prepare and process sales orders accurately and promptly.
Generate and issue quotations and invoices to customers.
- Customer Account Management:Maintain and update customer accounts and records in the CRM system.
Address customer inquiries, complaints, and requests for information in a professional manner.
- Sales Support:Assist the sales team with administrative tasks, including preparing sales reports, presentations, and proposals.
Coordinate meetings, follow-ups, and communications between sales representatives and clients.
- Cross-Department Collaboration:Work closely with internal departments (e.g., finance, logistics, and marketing) to ensure timely delivery of products and services.
Monitor inventory levels and coordinate with the supply chain team to fulfill customer orders.
- Record Maintenance:Maintain accurate and organized sales records, documents, and databases.
Generate regular reports on sales activities, performance metrics, and customer feedback.
- General Administrative Duties:Perform data entry, filing, and other clerical tasks as required.
Assist in the development and implementation of sales policies and procedures.
Qualifications:
- Education:Bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred.
- Experience:Proven experience in sales administration, customer service, or a similar role.
Familiarity with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Skills:Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Detail-oriented with strong analytical skills.
Ability to work independently and as part of a team.
Personal Attributes:
- Proactive and self-motivated.
- Customer-oriented with a problem-solving mindset.
- Adaptable to changing environments and priorities.
